Ordering FAQ

ORDER PROCESSING TIME: We work diligently to process and ship orders as quickly as possible.

 

 MULTIPLE ORDERS: We do combine multiple orders and will refund excess shipping charges. We will make sure our shipping charges and processing fees (typically up to 5%) are covered prior to refunding. Please leave us a note that you have multiple orders pending so we know to combine.

 

 ORDER CANCELLATION: An order may be cancelled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when unable to communicate with the customer. All cancelled orders will be subject to a 5% restock fee that will not be refunded.

 

 SHIPPING & HANDLING: We do charge a small handling fee with each order. This helps to pay for all the packaging supplies needed to get your order to you. Additionally, we do pass on all commercial shipping rates. As we are a small business, we cannot provide Amazon-style shipping prices and time frames. We do our best to figure shipping costs appropriately. We will refund excess shipping charges at our discretion. We appreciate your understanding.

 

 CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.

 

 MISSING PACKAGES: Please take special note that we are not responsible for a package that has been shown delivered by the USPS or UPS but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of Tuxedo Treasures, LLC or the USPS or UPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS or UPS, please contact your local USPS or UPS office as they are best equipped to locate your package.

 

Updated March 26, 2021